If you experience problems logging into details there may be different reasons causing the trouble ...
please make sure that
* you are using the latest version of Firefox
While details may work on other browsers, too, we don´t support them
* you are using the correct login-link:
details login links look something like this: https://app.detailsdetails.eu/client_name/
NOTE: client_name stands as a placeholder for your actual database name!
* you are using the correct username and password
Make sure you apply correct upper and lower cases.
For security reasons we recommend changing passwords every 6 months
You may also want to remove old passwords stored for DETAILS in your browser:
To do this go to Frefox / Preferences / Security / Save Passwords and remove previously saved passwords for "details".
* you are not using a mobile device to connect to the internet
Instead connect with a propper DSL or wifi connection
* old cookies may be blocking your access:
To remove old cookies, please go to FIREFOX / SETTINGS / PRIVACY and remove all cookies for details.
* your cache is not storing old login information: 
For additional Information on clearing Browser Cache and Cookies, please click HERE
If you check those issues in the following sequence you should be able to log in:
1) use a propper DSL connection, not a mobile connection
2) use Firefox
3) clear all "details" cookies
4) clear your cache
5) use the correct link
6) use the correct username and password
I can´t log into details! A Checklist ...
