If you're experiencing issues with logging in or staying logged in to details, there could be different causes. Follow this checklist to troubleshoot common problems.
► 1. You're being logged out automatically
- If you're idle for some time after logging in, your session may expire and you’ll be logged out automatically.
- If the same username and password are used to log in on a different device or browser, the original session will be logged out.
-
If multiple people need access, make sure each person has their own
user account.
How to create additional users - Third-party cookie settings in your browser may also cause unexpected logouts.
A. Check the privacy settings
-
Make sure tracking protection is not blocked for
details:
Firefox → Preferences/Settings → Privacy & Security → Enhanced Tracking Protection → Exceptions → Type "app.details.eu" → Add Exception → Save changes
-
Make sure cookies are always accepted for details.
Firefox → Preferences/Settings → Privacy & Security → Cookies and Site Data → Manage Data → Type "app.details.eu" → Allow → Save changes
► 2. You can't log in to your account
Check the following possible causes and fixes:
-
You're using the correct login link:
https://app.details.eu/your_client_name/
(Replace your_client_name with the name of your database) - You're using the latest version of Firefox and Google Chrome.
-
Your password has fewer than 32 characters and does not include special
characters like
*or¨. - You're using a stable internet connection.
- You entered your username and password correctly – check upper/lowercase letters.
A. Clean your cookies and cache
-
Remove old cookies for details:
Firefox → Preferences → Privacy & Security → Cookies and Site Data → Manage Data → Type "details" → Select details.eu → Remove selected
-
Clear your browser cache:
Firefox → Preferences → Privacy & Security → Cookies and Site Data → Clear Data → Choose "temporary cached files and pages" → Clear
- You can also press SHIFT + APPLE + R to reload the page and bypass the cache.
B. Check browser settings and extensions
-
Make sure cookies are not being blocked:
Firefox → Preferences → Privacy & Security → Cookies and Site Data → Manage Data → Type "app.details.eu" → Allow → Save Changes
-
Allow pop-ups for our website:
Firefox → Preferences / Settings → Privacy & Security → Permissions → Block Pop-Up Windows → Exceptions → Type "app.details.eu" → Allow → Save Changes
-
Disable browser extensions that might interfere
with login:
Press SHIFT + APPLE + A or go to Firefox → Tools → Extensions
Still stuck? After completing the checklist above, try logging in again. If the issue persists, reach out to our support team with screenshots and a description of your setup.